Rude, slow service and no appology at all. I would not do business with these people ever again.
I had to wait in the hot waiting area for over an hour to be seen by a member of the sales staff. when I arrived I filled out the documentation and presented it to the person at the counter. When i finally talked with a salesperson i was told i don't know how to do that. I asked does anyone in your organization know. The manager spoke up and said I don't know how to do that either. I had brought my own frames in to have lenses put in them. They are a plastic frame and I had the blank to make a lense. I called customer service
and was told that they could not maked a lense for my glasses. This was done without even seeing the frame. If you don't purchase your frame from the store you may not be able to have new lenses.
I was disappointed with the quality of service more than anything else I am sure that they must have some satisfied customers or they get new customers everyday.
PROS: The shop was still there
CONS: too many to list in this small amount of space