Melissa G.

Caruana Judy - Capital Family Physicians

I went in as a new patient, having a physical done, and needed to be checked for a UTI. I had to go to the bathroom when I got there, 30 minutes early! So I checked-in and they started gathering the paper work as I relieved myself. I cameback and started on my paperwork, and then had the urge to go again. UTI remember! So I left my boyfriend filling out the paperwork and went again to the bathroom. So in the 5 minutes I was gone they called me. My boyfriend said she is going to the bathroom, she is having unirnary problems to the nurse. who ROLLED HIS EYES!!!!!!!!!! And turned around and started to act extremely aggitated. I returned from the bathroom and the nurse refused to see me!!! So I showed up to be treated and cured for a UTI and get my freakin PAP and because I had to pee, I was told they would not see me. Not only that, the cowardley yet incredibley rude male nurse, didn't even have the guts to tell me himself, like he was too good to refuse service to me! On top of that when the receptionist herself said it was that particular nurse who made the decission to cancel the appointment!!!!! We had to have the receptionist go and get the male nurse so my boyfriend could let him know the gravity of the situation b/c by this time I was doubled over in pain crying against the wall, b/c my bladder hurt!!!!! UTI remember!! So as my boyfriend calmly questioned the male nurse who was rudely rolling his eyes the entire time, and I was crying against the wall in pain, HE (the male nurse) started to raise his voice at my boyfriend!! Did I mention there were other clients in the office while all this is going on. One lady asked me if I was ok b/c I was clenching my abdomen and crying! This is the worst clinic I have ever been to, and thats saying a lot given my and my families involvement in the UNC healthcare system for the past 26 years!!!!! Never once have I been treated with such distain!!!!!

PROS: The ofice and building are very spacious!!!!!!!!
CONS: EXTREMELY RUDE, AND CRASS!!!! NEVER EVER GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!