I have owned VWs for a decade now. I bought my first car from Hans (it was one that a customer gave them because he could not pay for its engine rebuild). It served me very well, and all my consecutive VWs have gone to Hans for repairs. There has never been a thing they couldn't fix. They don't tack on unneccessary repairs either. I have always received great service at a reasonable price. Thanks a lot!
PROS: Honest and knowledgeable shop, convenient location
CONS: not open on weekends.
I had my car serviced at BMW Seattle twice. First time, the wait was 5 times longer than promised, and then they gave my car away to a wrong person. And they weren't even similar cars! The service manager sorted things out, so I was dumb enough to go there again. this time the wait was 3 times longer than anticipated, and they messed up my door lock switch. All that for $105 an hour.
PROS: Good service manager and one of the advisors.
CONS: Some employees are quite incompetent.