Kristin B.

Capitol Expresway Ford

My husband and I visited Capitol Expressway Ford yesterday and had the worst experience ever. We spoke to the first sales associate who refused to answer a question about their rebates until we picked out a truck. When we said we wanted to know about their rebate on a specific truck he still wouldn't answer and when I pushed him on it, he threw his hands in the air and said he wouldn't work with me. We then spoke with the next associate who said he was the sales manager which I find hard to believe. He proceeded to drive us around the lot stopping every once in a while telling us that the F150 FX4 was the same as the other trucks he was showing us, minus the FX4 sticker. Before we knew it, he had us sitting down inside to go over financing which was funny because at this point he had failed to find us the truck we wanted. After sitting for a couple of minutes we decided we had had enough and walked outside. He tried to tell my husband not to let me make the decision and then when we said enough times, we were going to think about it, he made a huff sound, turned around and walked away. He stood about 20 feet away with his back to us and I looked at my husband and said, "Is that it? Are we finished?" and we left. Unfortunately for them, we are actually looking to purchase two cars in the next two weeks due to a job change so we went across the street and bought a Jeep Liberty and have two other Ford dealerships looking for a truck for my husband. I sent an e-mail to Ford directly even though I know the dealerships are independantly owned and opporated. I know that if that had been our first experience with Ford, we would not even consider buying a Ford after that.

PROS: Absolutely Nothing
CONS: Very Rude, Extremely Unprofessional