My husband what surgery with the place in 2003. The doctors are pretty nice and know what they are doing. The wait in the waiting room can be long as well as the wait in your room once the nurse calls you back, but the dr will explain things in normal terms instead of dr terms. Getting an appointment is pretty easy here. The staff is pretty nice.
I think it all depends what part of this hospital you are in as to what kind of experience you will have. I was in ICU for about 2-3 days and those people where great, but once I got moved to a regular room it wasn't that good. When I was there and had my 2nd son it was pretty good. The nurses where nice and friendly. The ER there is never anything to say good about that place. If you get sent on FastTrack then you mind as well just leave b/c the dr. do not care what is wrong they just want you out of there.
I have been going to see Dr. Compton my whole life. He's the best. The whole staff at this office is very friendly. Appointments for cleaning have to be made like 3-6 months in advance, but for an emergency they will get you in the same day.
Don't be in a hurry to see anyone in this office. Appointments are like two months out even for existing patients. My neurosurgeon worked at the Concord office when I met him, but has since transfer to this Charlotte location and I swear that was a mistake. This office is terrible! The staff is not friendly or helpfully. They do not return phones. Ms. Nelson doesn't return phone calls in regards to appointments that the dr. told her to make, if you need to move locations as to where your appointment was original made that will never happen b/c you can't get a call back.In regards to getting a call with your test results be prepared to wait about 2 weeks after the test was done and then they will call you after hours. And I mean after hours I had them call me at 9:00 pm one evening. The wait to get into the back to see your dr is LONG!! I had an appointment at 330 didn't go back until 415 and did not finally get out of there until 5 and that was only b/c I had to wait on Ms. Nelson to make appointments that took longer than actually speaking with the dr.
Dr. Ha is the best dr there is. We met Dr. Ha in the hospital right after I had my first son, that was in 1998. My son was her first baby patient and she has taken very good care of him. If there was something going on and she wanted others opinions she would get it. Over the years Dr. Ha has taken care of me, my husband, my 2 boys, my father and my grandmother. I wouldn't trade her for the world. The only down side is since she is such a great dr it is hard to get an appt. with her at times. If you book like 2 weeks in advance you can get her, but for sick visits usually we have to see someone else. Dr. Ha takes her time with her patients and will explain things so you understand what she is saying.
As far as the nurse staff, they have to grow on you. There are some people there that I still can't stand, but deal with b/c of Dr. Ha. But overall the staff is decent.
This place is very well taken care of. My husband and I have been to this place quite a few times and each time if different. Sometimes you get the best service and it takes no time to get your test done. Other times you are waiting forever to just get in the back.
Once my husband had an mri done, I think, and asked if he could get a copy of the films right after the test. He was told no problem it would only take 5-10 mins. well it was close to an hour later before he got them. They did not start working on that right after the test.
My son had surgery at this place about 3.5 yrs ago. The staff was really nice and helpful. They took very good care of my child. The place is really very maintained inside also.
My 1.5 yr old son was sent to see Dr. D at this office in Oct. of 2006. The wait to be seen was terrible. The Dr. D was all for cutting on my baby. When we told him we would have to think about it he sent a nurse in wanting us to sign a form to content to surgery. Needless to say we did not sign. Upon check out the lady took forever to tear the papers apart and give us our copy and she was trying to force us into setting up a surgery date. I will never take my child there again.