For 2-3 years I have brought my two dogs and an occasional rescue or foster to the Wizard. Its not cheap -- $65 for small breeds -- but I've tried several other area groomers (kutz for mutts, etc.) and none compete in terms of quality and care. Carol and her assistants are good at following clear, reasonable instructions and they're detail-oriented and thorough without taking 5+ hours or traumatizing your dog. My dogs don't like going, but what dog enjoys a trip to the groomer?! If you are reasonably disappointed, Carol will work with you to get it right and she'll take good notes for next time.