San Jose, CA
As a surprise my husband took me here to look for items for a new home. Found nice sofa / loveseat - was told 4-6 weeks to special order. Waited several weeks for items (they never called - we did). My husband picked them up and called me to describe them to make sure we were getting what we ordered. The items were stored in our other home, still in the plastic, and finally brought to our new home on Saturday. The next day I look at the sales copy taped to the items that I cut off the plastic and read that the sofa / loveseat we ordered were UNAVAILABLE and that we received FLOOR set. We were NEVER advised by the store of the switch. Now I am stuck with a USED set for FULL PRICE??? After reading these reviews - I don't have much hope of a satisfactory resolution. I know my
husband should have read the tags - but don't they legally have to tell us of the
Called store and spoke to Janet / then Tina. Explained situation and asked for discount rather than a return. Was offered 15% - but said that in leiu of the fact that we were not apprised of the switch I would think that 20% was fairer. She said she would check with higher management and call back. Minutes later she called and said ok and will send check. VERY courteous and professional in her manner and very satisfied with the resolution.
We attended this church yesterday. Music a little loud at first - but it got better - music was easy to follow along with. The spirit was joyful and at the same time peaceful. Great place if you are looking for a ministry-driven church. No egos running amok - just a sense of everyone working together - with terrific leadership in that direction. Very friendly - could be a little more focused on greeting newcomers at first entrance - BUT they were a little distracted yesterday by a ministry signup event. Would highly recommend it. This will definately be our new church.