First, I had been bringing my cars to this Pep Boys for about 2 years and and in addition to a major lack of respect especially from Victor the service manager, they also are not very careful. Last December I brought my car to have an oil change and not only did they not replace the oil cap but also forgot to replace the oil drain plug. Luckily, my father noticed oil leaking from my car not long after and when I opened the hood I discovered oil all over my engine. When a brought the car to a true auto mechanic he also noted the missing oil drain plug. My car seems to be fine but I just can't be sure how much damage was done. Needless to say I will never bring car to this Pep Boys again.