As a family run organization, these guys have a lot of overhead. Additionally, these bandits believe in making an honest profit at your expense. Yes, their motto is accurate, in that, if they don't do the job right the first time, they'll make it right by charging you twice, if not three times. They assess labor by the "Mechanics Bible," a guide that suggests how long any repair should take an average mechanic to complete. It the repair suggests 3 hours in the bible/guide, they will charge you for 3 hours even if it took only 1.5 hours to complete. This is a ploy of many repair shops, but it doesn't make it right for the consumer to shell out money for services that are not actually rendered.
To add insult to injury, on any required parts, they use the cheapest OEM parts they can buy and mark up the price by 100%. It's a rule of thumb. With some parts, they get a lifetime warranty, however, if the part goes bad and you bring back a vehicle in 6 months with a bad water pump they previously put in, they'll charge you to replace the pump again and they'll pocket the free part.
Sadly, these seem to be very competent folks and I'm sure they are. They merely charge too much for their services and they "gypsie touch" their clientele. I was a loyal customer for several years until I noticed the pattern and finally realized I was getting taken.
When rotating my tires, they tore off a screw/bolt (one of four) on my Nissan Maxima. The dangers of a torque wrench are well-known, but if care is given and a little focus, these things don't happen often. They offered to repair it for $60 and I politely declined. Although, I've bought a set of tires from them in the past, I must admit, they are priced on the high side and won't work to compete for your business unless you mention "Tire Rack." Honestly, I would recommend Tire Rack any day and send them somewhere else to be put on and balanced.
As far as basic services are concerned, I think they do OK on oil changes and such, but even on the oil changes they have a good, better, best offer, which makes me wonder, h-m-m-m, why is that? Buyer beware on other services and get a quote in writing.
I have been a customer since the late 80s and they are consistently good at what they do. The buffet is not necessarily their specialty, however, if you want a very good hot pizza, they do a superb job with the Milano's Combination. It is the only thing I have ever ordered and it never fails to satisfy. Thin crust! Boy, is it outstanding. It is also superb the following day after a short visit to the microwave to warm it up. Additionally, getting two large, loaded pizzas for under $20 is not bad deal either. I challenge you to try the combo.