South Plainfield, NJ
??I have always had a dream, a vision where beauty and wellness come together to create inner peace, inner strength and a sense of immortality,? - Caroline Seidner, President, Lookin Good Salon & Day Spa
JUST BE AWARE...THE GIFT CERTIFICATES EXPIRE!!! I have gone to the salon a lot and I have enjoyed everything that I have gotten done there. I loved the my hair color and cut and my facial. The problems come with the Owner and the front desk. One time, I had to wait over and hour for my facial appointment. There was not one apology, nor one effort to make my wait more comfortable. Then, my Mother bought me a gift certificate for another facial for my birthday. My mother was NEVER told that the gift certificates had an expiration date. I had the worst year of my life, dealing with pain and family loss. I finally got the chance to go for a facial this last Friday, a couple of weeks past the expiration date. I was treated with such disrespect, telling me that I was "out of luck," and "how stupid could I be for not checking the expiration date." I am shocked at their lack of customer service. I have been leaving messages for the owner to call me back. I have yet to talk to her, b/c she keeps calling my home line when I leave specific messages for her to call my cell phone. (How convenient of her.) My mother spoke to her and expressed her disappointment, saying that she feels since the money has already been spent, that there is no need for the expiration date. She expressed what awful occurrences we had in our family and that it wasn't exactly the best year to be going to the Spa. The owner, Caroline said that she didn't care what our problems are...that it's our own fault and that is their policy. !!!! We just can't get over this. How can an establishment that is supposed to promote rest, relaxation and rejuvenation treat their customers like this. While I enjoyed the services, there are plenty of other wonderful salons around the area that wouldn't DARE treat their long time customers like this. Please, don't give people like this your hard earned money. These are the types of people, whose money grubbing, selfish attitudes are ruining our society. I am a good, down to earth school teacher who looks forward to my once a year spa days. I'm not judgemental or someone who always complains. That is why I'm trying to warn other people of this place, so that your special days don't get ruined like mine has. Give your money to people who will appreciate it! Have a great day and thanks for reading!