Baton Rouge, LA
This is a shout out coming from consumers in general...
We are in a landmark era wherein consumer life has never been the same before. I could not say that "buying" became easier but I should say that it has been "openly available" for all. What do I mean by this?
Buying, or should I say "Shopping", has been even more available for all, not in terms of the capability to buy, but in terms of "where" to buy products from. Importing and Exporting (certain) goods has just been a click away due to the birth and proliferation of "E-Commerce" (thanks to the internet of course). When I say "not easy" I mean the existence and prevalence of counterfeiting and fraud are still evident and possibly even worse. This particular scenario is caused by and large by the absence of a regulatory body or if there exist one, can hardly impose rules and sanctions.
We, as consumers, only want the assurance or that feeling that we get the worth out of our money. If,and only if, we are good and able paying customers, there will be no problem for us to spend so long as, and there should be no exemptions, we get back the worth of our money. However, due to unfathomable circumstances, bad things always happen and consumers (sad to say) are the ones who deal with it.
What constitutes a disaster like this. There are two factors: First, vendor resources. Second, vendor policies.
Vendor resources includes human resources or work force and "machineries". Under human resources are those people who, more often than not, is able to interact with potential buyers. On the other hand, machineries include all other man-made equipment that aids the vendor operation. Both of them are very vital for a successful vendor-buyer transaction and both of them are not that easy to "control" or "moderate". When things go wrong on either of the two, it could get pretty messy I tell you.
Also crucial to a successful vendor-buyer transaction are vendor policies. These, actually, are the guidelines that would set the platform for the whole transaction. Composed of policies, guidelines, rules, and disclaimers, vendor policies outlines the role assigned to each one. Sad to say, but in reality, there exists vendor policies that are not "pro" consumer or consumer friendly.
Bottom line is, bad things happens and we all got to deal with it. Whatever industry, whatever company and however big-shot it may be, and whatever product or service we might be buying and paying for, there is always a possibility that there will be something wrong or unwanted. These are the accidents that happen in real life and there is nothing phenomenal or unique about it. What we, consumers and buyers alike, could and should do is to live up to the fact that we are "intelligent" consumers. How? Research and study before buying and NEVER give in to any hearsay until you've tried it yourself.
I'm not here to say whether auto parts warehouse is a quality parts vendor provider or not and I am not here to guarantee you car enthusiasts to buy from this vendor but criticisms only serves it's true purpose so long as it is not done under the light of black propaganda.
Exercise your right and live up to the expectation of being a smart consumer.