bruce t.

Jones & Co Pets

I bought 2 Shubunkin fish on 7/5/07 and 7/8/07 one of them died. I brought a sample of the pond water and the dead fish back for another fish. The manager tested the water and all tested good except the PH level was 8.2. When I tested it at home it tested 8. My pond test kit still lists that as acceptable. The store manager refused to give me another fish or give my money back. She asked about the pond water temperature and then said that the water PH and temperature has to be exactly the same as their tanks in the store. The receipt doesn't list that. It states that the fish have a 14 day replacement and the water test must test suitable levels. Mine did but she refused to replace the dead Shubunkin. The fish was $12.99 but the point is they will do anything to get out of refunding your money or replacing your fish. I have 2 Koi and10 Gold fish and now 1 shubunkin in my pond and they are all doing fine. Don't buy any fish in this store because they will do anything to get out of refunding your money or replacing your fish. Buy your fish at PETCO at least they are fair with their returns.