Secret Service Chef B.
The Paddy Cake Bakery has unbelievable baked goods e.g. breads, cookies and cakes! I have always gone out of my way to stop in 'Little Italy of Pittsburgh' and pick up a few items for family and friends.
NEVER EVER AGAIN!!!!!!!!!!
Their Customer Service is TERRIBLE. The young ladies stand around chopping on gum, do not make eye contact and are so very rude that the entire shopping experience is ruined within 5 minutes!
Wake up Pittsburgh Business People! Quality is the Product/Pricing and Customer Service! I will go out of my way to share my comments with everyone in Fox Chapel to shop at Oakmont Bakery in Oakmont PA where they don't have quite the Product and Pricing of Paddy Cake but their Customer Service is OUTSTANDING! They are kind, can hold an intelligent and meaningful conversation and most importantly - they want you to be satisfied with your entire experience. They envelope the customer with Quality Management!
Paddy Cake, I do not see you in business 5 years from now and perhaps consider 'screening' your future employees for Quality!
What a sad discovery. I had rated Paddy Cake the Best Bakery in Pittsburgh 7 years ago when I did my research and data collection for Harvard Business School and now they would not make the top 10!
Finally, say HEY to your employees, because I certainly will not be seeing them soon!
Secret Service Chef