I went to the Grooming Lounge to buy $100.00 worth of men's skin care product for a gift. After looking around in the store for about 10 minutes, I was finally greeted by someone. I said that I was looking for a gift, but wanted to sample some of the products and I didn't see many "testers". "We don't have samples of everything" was the response. I only saw a few samples, and no "tester" was available for the skin cream or shaving cream that I wanted to buy. My response was "So, if I want to try a sample, it's appears that I'm SOL?" The employee said "yeah, that's right." I just walked out the door in disgust. I'll walk up the street to Blue Mercury to spend my money - where I know the customer service is good and samples are abundant.