Katherine B.

Chevrolet Service

I am hoping to present the facts about my experience here and let you decide about this place of business but personally I would not go back there. Here is my experience with this company: Feburary, 2004 I was having problems with my clutch. I have a RAV4 and usually take it to my Toyota dealership - the one located in Mountain View (on Middlefield) they are really honest and good guys. Usually the price is very competitive. However, when I called up the dealership for a clutch repair they said that the cost of repairing a clutch was $1600 and some change. The price was high because they had to pull the engine to get to the clutch. As a good consumer I thought I should at least call around and get a second opinion on the cost. The first call gave me the same estimate (or at least near it) the second call, which was Kurt's & Dorn's was one half that - the lady at the front desk looked it up. I asked her to relook it up because I had had two quotes that were twice the price. She did and re-quoted the same half price. However, I did not stop there I asked her to confirm that with the mechanics - which supposedly she did because she was gone several minutes and than came back with exactly the same quote. When I brought it in the next day, the price was no longer half the price but $1519. I reminded her that the quote on the phone was almost one half of that and NO, here it was in the book - $1519. Now this WAS the same woman I talked to the day before. No amount of proding seemed to jar her memory of our conversation the day before and because my ride was waiting for me and I had an appointment I decided to ignore the little voice that said "call a tow truck and take it to the Toyota dealership" I thought the days of charlatans was behind us. After missing deadline that they promised me by a couple of days, I picked up my car. Let me just add that it was the rental car company that actually dropped me off. Kurt's & Dorn's does not have shuttle service - or at least they did not extend it to me (unlike the Toyota dealership). I was not happy when I picked up my car as I felt the service was one of the poorest services I had received since the dot com days at Home Depot. My intentions - get out of there as fast as I could and never set foot in there again. Within two days of picking up my car, I heard a rattle - a very loud rattle and assumed it had something to do with the recent repair by Kur'ts. There was, of course, no way that I was going back to Kurt's and, instead took my car to the Toyota dealership. I let them know that I had taken my car elsewhere for the clutch job. After examination, the diagnose was simple: several of the bolts had not been tightened and they were rattling around my engine. My car at that point was 6 years old and 83,340 miles on it. (fairly normal wear for a clutch) That was an average of 15,000 miles a year for those six years Today my car is nine years old and has 114,484 miles. This month I took it into the shop to find out why it was shifting soooo hard (it had been doing that for well over a year) The diagnose: the clutch was going. I had driven it only 30,144 miles (Kurt's and Dorn's do not give you a guarantee - or to be fair, I did not know enough to ask them for one) for an average of 10,000 per year.