My first time being a pet owner. The staff was very friendly and knew their stuff. I learned a few things from them, and learned alot from the vet. He was patient, friendly, and was able to answer my questions. Prices were very reasonable! Yes their hours are limited, but most importantly they are open on Saturdays! As I said, I am new to this...but I can get very comfortable with this facility! Location is close by and an emergency number is provided for the spastic new pet owners (as I hope I never beccome).