I called at last minute and the where able to see me within hrs for my sick 4 mo. kitten. They were very friendly and very educational. I wasn't sure what was needed for a new kitten the doctor and staff were very friendly and understanding. The Doctor did step by step treatment and called when needed to do more extreme treatment. The treatment was expensive ($600.00) but that was due to 2 night staying over and an IV tx. They also have a care credit line they offer people to call and apply to help financially and that was also a plus. They were also able to get my other cat in for vaccinations with in a day or so. I do plan on keeping them as my vet and I trust them fully with the care of my pets.