I love this store. Huge selection and a great return policy. One of the staff - asst. mgr? - I don't know - helped me find the right cat food for my cat after she was seriously ill. That woman knew her Fancy Feast! I've never been there when at least one person wasn't walking the aisles with a dog. They also support local pet charities by letting them advertise in their store.
A small shop which still manages to be impersonal. Very limited types of food - even given their small size. Would only sell me cat food cans 12 at a time. This would be fine if they also offered outlet prices, but they don't. The cans were 20 cents more each ($2.40 more for a case) than where I regularly go in Medford. A Petsmart is going up close to this store in the Alewife Brook. Pkwy Mall Petsmart's usually too expensive for me but they can't be more expensive than this place and they've got more variety.