I took my 20 year old cat to this hospital because she had some swelling in her jaw. She had lost a tooth. The vet's first diagnosis was that she had cancer of the jaw (supposedly typical in older cats) but he had not even looked in her mouth yet. Because she was 20, he quickly started talking about putting her down. I asked if he would do something to rule out an abscess before talking about putting her down. After I held her, he finally looked and said he would give her antibiotics and if it were indeed an abscess, then the swelling would go down, if not, then it was probably cancer. The swelling went down and I called another doctor. I cried all afternoon.