New York, NY
It seems I'm very hard to please, one time I got the hair cut/style of my dreams, but even that stylist couldn't repeat his success. Recently moving here from Manhattan, I thought I'd be commuting for balyage and cut, but that got old really fast. It was Janine's expertise in balyage that brought me to Edmondo's salon. I'd read about Janine in reviews in major glamour magazines online. Janine is fabulous and I cut the cord to Manhattan, the commute and the cost. Also gotta love Janine's humble attitude. Also, seriously the most amazing blow dry in the world.
When Janine suggested I see Edmondo to elevate the style we were working on together, I was relying on her good taste and judgment. I love a professional who has enough self-confidence and caring to recommend someone else.
I was skeptical but Edmondo blew me away. He looked at my very full head of very long very thick naturally wavy/curlywhenit'shumid heavily processed blond hair that I admittedly took a scissors to myself a few times like it was a LEGO kit, and oh, that goes here, and this goes like that, and all you have to do this this this and this and a few very comfortable clips later my work in progress was elevated to really pretty! It was so easy for him and he was so nice about it.
All most people want when they go to a salon is to get their hair the way they want it to look. If a salon can deliver that, it's a gem. This is one of those gems.
I also love the location, I like the fruit infused water, the fresh soft pretzels, they have the nicest most competent check in staff I have ever had anywhere- seriously. What is it about every salon in Manhattan that they have to have the rudest meanest least competent people manning the phones and the appointment book? OK OK back to Salon Vanity. So the stress level is very, very low. I like the view. But even if they were hard to reach, had nasty people answering the phones, cost twice as much, and only served bad coffee, as long as Janine keeps doing my balyage and Edmondo gorgeousifies my hair, I'd still give it 5 stars and keep coming back. (Funny, I actually had all that in Manhattan, and they didn't do anywhere near as good a job!)
I wrote this before I read the other reviews and on the one hand, they are all 5 years old, some of the people mentioned have left, and I suppose everyone has their good and bad days, and maybe there are mostly good days and I was lucky to have one of those, but I also have to say I have seen some of the rudest most miserable impossible to please clients here. Yes, I agree there is New York hair and Philly hair, and I was worried about that, but I think it has to do with with what you want, and how you communicate that. I think the people you see leaving Salon Vanity with "Philly hair" have that because that's what they want. (Look at local newscasters in both cities.) Considering I made my first appointment via email and contact forms from Singapore, and used to fly to San Francisco for a cut, I feel pretty confident in that assessment- Salon Vanity knows how to cut and color hair like other cities, just ask them to do it.
I also know how it feels to be prepping for surgery, talk about stress. So maybe it was a situation begging for misunderstanding.
Any case, this is my experience, best to all.
I can hardly see to write this review, agree 1000% with Valerie M. on Yelp- exceot I am not so sure about the doctors being first rate. I went for my second annual exam. Turns out I need a stronger Rx. She fitted me for contacts and gave me a trial pair, but refused to give me the Rx, saying that I needed first to try them a few days. They are not fitting right, I can't see distance, and told them so when I stopped in a few days later to give them my glasses to update. No one cared. I called a few days later and I had to really push to get them to try the other brand which had to be ordered. My doctor wasn't in until the next week, the staff refused to call her and also wanted me to wait until November 10 (3 weeks) and come i n again- because that doctor would be on vacation. Meanwhile I cannot see! I had given them both sets of glasses I have to replace the lenses with the new Rx to get a discount.
Excuses excuses finally they said the doctor had ordered the other contacts. Still I could not see with the trial lenses so I tried my old contact lenses. Much better. I have 3 pairs left. It will be 2 weeks before my glasses come back.
The rude staff (they don't say their name) told me the doctor who is in today dismissed my call, wanted me to come in next week. I have called about 6 times today trying to make it clear that I need to know if I have the right Rx, and I need to ask if it makes sense from my exam that my old contacts help me see better than the new ones, and is there going to be a problem also with my new glasses for which I am paying almost $800?
So that's why I don't know if the doctors are first rate, did my doctor make a mistake? No one is perfect but I can't get any LEA doctor to speak to me to clear it up.
They keep saying how busy the doctor is, seeing patients, and the doctor refusing to even let me know when she plans to return my call.
This last time I specifically said I want them to call me before the next patient, it's been 4 hours and they close in one hour.
This is not "care"". These people don't care at all that I am not able to see, and using an Rx that is out of date. Phone games unacceptable, you'd think they'd be concerned that I can't see!
Do I even have the right Rx?
I'm a neighbor, almost a regular since Butai opened. The service was always bad, the prices were always astronomical and the food was always good- but the last time I went to Butai the management was so awful it ruined the meal.
Shortest form: the manager cranked up the music during our meal- with only us and another couple in the room upstairs so loud we could not speak to each other and when we politely asked him to return it to the level it had been for the hours we had been talking while waiting for food, he was rude- in addition to leaving it loud.
The manager also allows staff to smoke at the entrance.
There's never a need for reservations, this place is always empty- guess why?
This is Union Square, it's not the price- its the suffering and punishment factor from management that is surly and incompetent- and apparently the owner likes it this way. I phoned and faxed messages to the owner, Theresa Hwa, and never got a response.
We ran up a big bill waiting for food that we couldn't enjoy.
There's so many fabulous restaurants in Union Square- give this one a pass in favor of one that serves food with a good attitude.