I ordered a coffee cake from them to serve Christmas morning. They assured me it would be in on time. I called on the 23rd to check and they said it was in and would be in the office with my name on it. On the 24the when I went to pick it up they said sorry - we only have blueberry left even though the previous night they told me cinnamon was being helf for me. Obviously they needed it and switched it out despite ordering it for and promising it to me. Ruined my christmas breakfast. Yeah - real classy place. I'll never set foot in their store again.
We have eaten at the Edwardsville location several times and the food was okay. The last time we went the food was bad and the service was poor (we waited 35 minutes for food when others who arrived after us had theirs in 5!) We decided not to go back. Well, today we decided to give them another try. BAD CHOICE! We were seated and waited on promptly and received our drinks. We placed our order and were one of 3 tables in the restaurant. In the meantime about 10 more tables filled up. EVERY one received their food before us. My husband ordered a steak and I ordered pulled pork with garlic roasted potatoes. We waited almost 40 minutes for our food. One table that came in after us ordered, ate and left before ours arrived. My food was ICE COLD. All of it. It sat there waiting on my husbands to get done. I complained and they took it back. They apparantly just popped it in a microwave because it was steaming on the outside but the potatoes were STILL totally cold inside. The owner came to the table and apologized and I was brought a 3rd plate. It again was steaming but when I cut open the potatoes they were STILL cold! This is entirely unacceptable. Worse yet, because I complained totally quietly so no other diner even knew the entire staff was peeking out of the kitchen looking directly at me and saying things and making faces which I though was extremely rude! (the blond with the pony tail was the worst) I can read lips - little did they know. I did not complain a 4th time, but rather finished my pork and the green beans (didn't bother with the garlic bread as it was hard as a rock) and left. The total insult was the waiter didn't even apologize or offer a discount off the bill. I didn't ask because that is NOT was I was after. I just wanted my food properly cooked and served timely. I will NEVER go there again. We have had our office christmas party there 2 years in a row but it won't happen this year because I am in charge of choosing the restaurant this year. This restaurant was packed daily when it opened but now there is no problem getting in - which is a good indication others have had bad experiences as well.