We have been taking our dog Mason there for a few years, about 4 or 5 times a year, and have nothing but GREAT things to say about it. We love her care givers and the price is perfect. Our dog is 13 years old and is obviously a huge part of our family, when she is at Misty Meadows I know they treat her the same way we do! We are always greeted outside, by name, usually by the owner. I read a review by someone who thought that meant it wasn't a good business, that it meant they weren't "busy". I think that is a sure sign of a dedicated owner or employee!!!! That is alot better than waiting for someone to greet you, usually not even knowing your name, like at many other places we have used in the past! If you think that means they aren't busy try getting your animal in there around a holiday!! Good Luck!!! We have recommended many families and will continue to do so! Thank you Misty Meadows for allowing us one less worry about when we are planning a vacation or weekend away!!!