I booked an appointment online for a Halloween session way ahead of time (september). When we got there as scheduled, they made us wait for 25 minutes. My children and I (one and five years old) lost patience quickly. I asked for a comb to touch up my daughter's hair, they told me they didn't have one and that I should go buy one at the accessory store in the mall. I was also told that all the accessories for the pictures were "in use" so all I could get was a solid color background. After a half hour, I ended up walking to Kiddie Kandids a few stores down. They could take me as a walkin and I could not have been more pleased. The staff was awesome with my kids and the pictures came out gorgeous. Funny thing is, when I walked out of the Picture People place, the staff never even noticed we were gone, and when I came back an hour later to tell them we wouldn't honor our appointment, they were surprised. Can you imagine, we would have been waiting for a session (with an appointment!) for over an hour. Don't waste your time here, go to Kiddie Kandids instead.