Willow Spring, NC
My family ate at the Fuquay location. We had to wait for a table in front of a big sign stating "seat yourself". None of the staff approached or greeted us. We finally were seated. My family ordered 2 sweet teas. We were informed later that there was no sugar, and that we would have to change to order to soft drinks. There were no other alternatives. Between the initial wait and the lack of tea, my family's mood was glum. Then my fiance's food was brought out long before the other two orders were done. The staff kept approaching the table and explaining all of their problems to us, blaming each other, blaming the crowds, indirectly blaming us ( "you came at the busiest time" ) At no time did anyone say, "This is not the service we want to provide, what can we do for you to keep your business?" When my daughter's meal finally came out, it was wrong and had to be sent back. @ two hours after we walked in, our meal was on the table. By that time, we were so irate we had it packed up to go. We had to pay for two of the meals, and all three of the drinks (even the sodas we didn't really want) They gave us free cheese sticks (that we didn't ask for or want) The smallest order of smallest cheese sticks we have ever seen! Don't order their appetizers! Expensive, rude and the food was mediocre. The customer service was such that as we left they were very sarcastically saying "please come back to see us" and " have a nice night". They were angry that we did not have more compassion for their problems. The crowning comment was they could not find good waitresses in the community. Bottom line, the experience was about their problems, and not about our food not being on the table. If you want to experience aggression and poor service, this is the place.