Grand Rapids Charter Township, MI
I have been a member for almost 36 years, but I am considering closing my account. Last Friday I tried to use my debit card to pay for automobile repairs. Even though I had adequate funds in the account, the transaction was declined because it would exceed $300 in a single day. I was at an automobile dealer and couldn't drive elsewhere to use an ATM until I paid the bill for the car repairs.
After phone calls, they finally agreed to permit a transaction of a little of $400. I thought that would resolve the problem.
However, four days later I still can't use the debit card because they are closed most of Saturday and all of Sunday and Monday. They don't "clear" any transactions from Friday until at least Tuesday.
It's my money, yet I have been embarrassed over the weekend when the card was declined and I still have no idea when they will allow access to the remaining funds in the account. I suppose I could physically go to their offices and withdraw money, but I now live two states and 300 miles away.