I have heard many good reports about patient care at this facility. The only hesitation is the appearance. It looks like it needs a makeover really badly. When I walked in, the bad odors were overwhelming. I hate that. It's depressing looking, too as if these residents don't have enough to be depressed about. Paint for goodness sake. The upside is I hear patient care is very good.
My precious Mom was in this "rehab" facility for two nights and it was too long. She received terribly inattentive care here. As a nurse, I was shocked by the lack of personal care given to all patients. My sister and I took round the clock turns to be with her the second night because we knew she would go unnoticed of we didn't. The first night she stayed,she was left for hours in a wheelchair unable to move back to the bed alone. Her call bell went unanswered. She never complained, her roomate told us, but I found her quietly weeping when I arrived the next morning still in the chair. We got her out of there and fast. BEWARE.
I recently got back into nursing after ten years and my sister insisted on taking me here to look for soem new nursing shoes. Oddly enough I never did find the right shoes there but I left with an armful of other wonderful things I needed to start again the right way.Prices were very reasonable and they were oh so accommodating and attentive to us as customers. I'll be back.
I really cannot say enough about Dick Curran (retired now) and his family funeral business. Dick assisted us with the burials of both of our parents and he did it with total class. What a perfect gentleman for such a task as this. He made us feel so at ease throughout the process and when more than 900 attended my father's viewing hours he allowed the home to remain open way past the normal hours to accommodate us with no extra charge. This was our Pastor's first choice in funeral director's to work with for over 25 years. I hope Dick's son will carry on such a rich and compassionate tradition.
This truly is a world class funeral home. From the parking lot to the entire interior, the look is ultra classy. The people greet you at the door as you enter and there is a covered drop off area-excellent thinking in New England!
The Springfield Cemetery is one of those neat old places you drive through and feel transported in time. All four of my grandparents are buried there and although I am not a big cemetery visitor, when I do go there I am amazed at how well it is kept up for as old as it is and for all the vandalism they have had to deal with over the years. The antique stones are a real marvel. You can get a history education just walking through and reading the head stones.
Sadly, both of my parents are buried in this cemetery. The staff has always been warm,sensitive and professional. When the wrong head stone was installed on my mother's grave, they quickly replaced it correctly and then refused to charge us for it at all. Another time, they buried my brother in law's Mom on the wrong side of the double plot. Who would have known ?but they fessed up willingly and gave them a headstone for free.
A very dear friend of our family passed away and I was asked to help make arrangements. I was concerned it should be exactly what the family wanted and was more familiar with another funeral home in town. The staff at Colonial Forastiere in Agawam were outstanding. They made every decision easier and maintained a high level of professionalism and dignity throughout the process. There are less expensive places to go but I have to wonder if they are as good as these professionals. This friend was a retired air force man and Colonial went out of their way to arrange a fly over at the burial service--above and beyond.
I have only attended one funeral at this particular Forastiere home but it was done in very good taste and with efficiency. Also-the facility is modernized and lovely. This certainly makes an inevitably bad day a little better.
When I last attended a funeral service here, it was difficult to concentrate on the service itself because it was so uncomfortable being squished in there like sardines. The people in charge were very pleasant but parking there is also a challenge, especially in the winter. Truly, the indoors could use a makeover too. It looks too much like a 1950's funeral home, if you know what I mean.