Paid an extra shipping fee to have bridemaid dressed shipped early. The dresses not only did not come in on time but the shop did not call to say when they had finally arrived. When I called to make an appointment (because they will only see you by appointment), they informed me that I could not set up any of my requested days and times (I actually gave them a choice!) because they closed early often. The rudeness too! While the bride and I were discussing options of overnight shipping dresses, the sales lady actually commented on how expensive that would be.... ahhhhh - if they had come in on time that would not have been an expense!! Obviously not the brightest crayons in the box.