I saw Dr. York for two years to help me with my sleep apnea. I found her so arrogant and condescending that I came to dread the frequent appointments she expected me to have with her. She prescribed that I use a CPAP machine, which worked to some degree, but it also caused me a great deal of discomfort, and it was very cumbersome to use. She would ask me a lot of questions, but I did not feel like she was really listening to my answers. I felt like she lacked empathy for what I was going through and like she was being very judgmental of me. She gave me the impression that if the CPAP was not working as well for me as she expected it to, that was my fault. She did not consider other treatment options.
I also felt as if she and the respiratory therapist she worked with were pushing me to replace the expensive CPAP equipment, far more frequently than was necessary.
Dealing with her and her office gave me the general feeling of being exploited. Sleep apnea seems to be a bit of a growth industry. All the snorers out there are learning that they actually have a serious life threatening condition. As long as people with sleep apnea believe they are dependent on you to get a good night sleep, there??s money to be made.
While I did not feel her staff was particularly rude, I did get the impression they had plenty of patients coming back for regularly scheduled appoints every few months. So they were not going to go out of their way for me. Communicating with her office over telephone was difficult because each time I called I had to deal with a very long and confusing voice messaging system. The recording quite explicitly tells the caller that they really don??t have time to talk to you, and they would much rather waste your time trying to decipher how use their voice messaging system.
Finally, I found the right-wing Christian reading material in her waiting room offensive. Her patients come to her for medical help, not to be subjected to her reactionary views.