I've had two cats go through major surgeries at this emergency center. They are extremely kind, thorough in their diagnosis and keep you well-informed. They have generous visitation hours and make it comfortable for you to visit with your companion animal. The waiting room is very comfortable and the exam rooms are cute and very clean. They even had a staff member passing out snacks to those waiting once when I was there! I cannot recommend them highly enough. One of my cats, then a kitten, swallowed a piece of stretchy plastic "barbed-like" tinsel during Christmas time. It got caught in his intestines. It was major surgery. They did an excellent job. It is now more than one year later and he is a very happy and rambuncious cat. Love the staff. Very professional. They also call to check up on their patients when you bring them home. Somewhat expensive, but if you want what is best for your pet, this is a great facility.