I, myself is a skeptic in terms of shopping car parts online before had my first purchase at autopartswarehouse. The negative comments I've been hearing about the company added to what used be skepticism. But my curiosity eventually gave in and I tried to purchase shock absorbers from them. Guess what? I was pretty much impressed with their service. I never experienced anything like that of the negative comments written about their service, delay, etc. Well, I guess you can count me in as one of their satisfied customers.