I would give this store 3.5 stars if possible as it certainly satisfactory but not a great store.
This store is practically next door to PetCo. It has mostly better prices but gives the impression that they tried to cram twice as many supplies into half the space. It can be hard to find a particular item you are looking for.
Animal care in the store is decent, not great. Bird cages are a little too small and not all that clean but at least they have plenty of toys and perches. They have cats for adoption in nice cat condos. They also have a very impressive-looking wall of small aquariums, clean and well maintained, although not all that much in the way of plants or small community fish.
It's a large store with a good selection and mostly decent prices (though bird cages were really overpriced - I got an identical cage for 1/3 their price at a bird fair). Their animals are a little better cared for than at their 108th street location (though it isn't that great).
The store is really packed with supplies and it can sometimes a bit difficult to find things.
It's a large store with decent prices. They have a lot of reptiles and reptile supplies. They also sell fish, birds, small mammals, and kittens as well as have plenty of dog and cat supplies.
However, I have stopped going here due to their care of animals, the birds in particular. Most of the other animals are adequately cared for, but most of their birds are kept in tiny cages, with 1 toy if they are lucky, and only inappropriate plastic perches. Many seem very people shy from lack of attention.
I used to go to this store sometimes when I had an iguana but since stopped going as I have found that they don't really have any supplies not available at other stores now.
There are plenty of other stores that don't sell animals or that take decent care of their animals (including the other Pet World) that I prefer to use.
This store is practically next door to a PetSmart but the two stores are very different. While the PetSmart is packed full of supplies, crowded, and loud, the PetCo is much more open and spacious feeling - and more importantly, the animals are better-cared for in clean, spacious cages. PetCo prices are slightly higher but I much prefer to shop here.
In particular, as a bird owner, I am particularly concerned about how the birds are cared for. The small parrots they sell are as intelligent as dogs are require similar socialization to make good pets. Although they may not be ideal (I would always choose a breeder over a pet store for a bird) they take pretty good care of thier birds with large, very clean cages, and adequate toys, perches, and handling. Sometimes one of the cashiers will have a bird on her shoulder.
I went to this store to get a cage. They were out of the one I was looking for but were very helpful. It is a very small store, but absolutely packed full of a huge selection of toys, foods, and other supplies at great prices. I spent $5 for a large toy with thin colored pine slats that my two birds chew on almost every day - and it's lasted 6 months!
The birds are in a seperate room where they can't be poked at by every passing customer. I was not looking to get another bird so I avoided looking at their birds too much. Their birds appeared to be well cared for and some were out on gyms. While I was there a couple was visiting their baby grey and one of the employees was spending a long time helping them and talking to them. My overall impression was very positive.
I stopped in this store when on vacation. I know of people who travel quite a ways just to visit this store. They have a HUGE selection of toys, food, playgyms, perches, and cages that are hard to find. The prices were mostly very good.
They also have lots of well-cared for birds. There are many small birds including canaries and many kinds of finches all in large flight cages. There are also many tame parrots, most friendly and interactive. Birds had plenty of toys and perches, good food, and seemed to be well socialized and handled - if I'd been looking for a bird, this seemed like a nice place to get one, if you can't find a local breeder.
Up until a year ago, I always took my animals to the New Berlin Animal Hospital regualrly. I only stopped going here because the vet who was most familiar with my birds moved to a different animal hospital (some of the vets still here are very good with birds too). However, I was always pleased with how my animals were treated here.
There is usually a long wait for regular checkups and even longer for new patients, but when it was something more urgent they were always able to take my animals very quickly.
They seem to be average-priced, with a 10% discount for multiple pets.