Kate L. L.

North Austin Animal Hospital

I went here b/c a friend had a vet tech buddy who worked there. The front staff seems to have high turnover, which may or may not be unusual. But the girls up front are pretty rude. I went to a doctor there (Dr. Mockler) who was great, clearly loved animals and was really down to earth. Then when I called to set an appt. with her they were short when I requested Mockler and were weird when I asked what happened to her. I had just seen her recently and wanted to do a follow up and of course wanted the same doc for that. I gave another doctor there a try and was not thrilled so finally got the name of the place Mockler went and will see her there. This vet really raises their prices ridiculous mark up and I found it is corporately owned.
The staff also talk trash about some of the patients be warned. I was in a room and heard someone (he was a vet tech I think) making fun of a patient and then some others joined in. Very thin walls maybe they forgot? Not what I want to hear when I am there worrying about a pet.
I also heard a doctor SCREAMING at someone in the back, like just top of her lungs. Not professional and not the kind of place I want to go back to.
Additionally I referred a friend there (as they give credit for that) and she went for a basic exam. Then she kept her dog there to board. When she came to pick up her dog the toys and blankets she had packed for him were in the bag exactly the same as she left them. They were not even used! She went to trouble to bring the toys, etc. as the dog is high strung and she wanted to comfort him but the people there cannot be bothered. They first tried to lie and say they used his things then said they usually do not and 'use their own items' instead as it is 'easier' to wash, etc... My friend was floored and very mad. They misplaced the leash too! Who knows how often he got walked.

Overall a weird vibe there and I think a lot goes on there that is not seen. To wit- my friend sent her boyfriend there to 'visit' her dog and thought it would be nice to cheer him up during his stay. They said this would be ok but then acted all nervous and weird when he popped in and didn't let him see the dog. They insisted on bringing the dog up front. What didn't they want him to see?