Mark D.

Beacon Plumbing & Heating

Beacon came out to replace a pipe that broke in my upstairs bathroom, causing damage in the bathroom and to my kitchen ceiling. As they had done on a previous job, they responded to my household emergency promptly, and went right to work -finishing the job by the end of the day. I did have some concerns about the cost of the job, and was contacted promptly by Beacon after voicing them, and they listened carefully to those concerns, and we were able to work out a satisfactory adjustment. I appreciated this very much. Thanks to Amber and Patrick in the Beacon office for their courtesy, and to William Cahill for the satisfactory resolution of this problem - and for returning my bathroom to a functional condition quickly.