Emily W.

Marcel Florist, Inc.

For my birthday three weeks ago, my mom ordered a lavender daisy arrangement that came with dry and crispy lilacs, wilted mums, no daisies, and cloudy water. After calling to complain about the arrangement, I had a really negative experience with the florist, who was quite rude to me. Later that day, he called to apologize and promised a replacement arrangement the following week. After a number of phone call reminders and three weeks later, I finally received the replacement arrangement. The flowers are fresh and vibrant and the water is clear. There are still no daisies, my favorite, but I give the florist credit for making a nice substitution in light of the recent apparent daisy shortage.