Apparently, their advertisement of specializing in "ethnic hair types" doesn't apply to natural hair of African origin. When I spoke to the guy on the phone and asked SPECIFICALLY about this he assured me that they deal with my hair type all the time..."we just had a woman come in with an afro last week" he told me. Needless to say, I learned the hard way how much of a lie that was! The guy didn't even know how to comb my hair...he gave me some blonde highlights and my hair is DARK BROWN!!! When I asked for a refund, he said that my scalp wasn't bleeding and I wouldn't be able to get any doctor to say that he had damaged my hair. Some customer service.... He even sank so low as to pretend he couldn't understand my English!!!