Kate W.

Carousel Pediatric Orthodontic

I live in San Marcos and there are no pediatrics that take medicaid here so I have to drive to Austin so my two boys can see a doctor. I recently had my second son, he is only two months old, and we went there to get him circumcised. They only do it at the Ed Bluestein office which is about two hours away from my house. So I made the appointment which was at 7:20 in the morning. I got up at 4:30 and was on the road by 5:30. Once I got into Austin and to 183 I wasn't sure which way to turn(North or South) so I called the office and they told me NORTH. So drive down 183 for a bit and I don't see the exit, and this goes on for about 10 min. I remember them telling me it's not far, so I thought that I had just missed it. I kept calling the office and there was no answer for a couple calls. It was about 7:00 and I started getting worried that I was going to be late and they weren't going to be able to do it, so I stopped at a gas station to ask directions. They told me that it was SOUTH 183 and it's like the second exit. So now I was getting pissed because I had wasted all that time going the wrong way because SOMEONE AT THEIR OFFICE TOLD ME WRONG DIRECTIONS. Needless to say, once I made it to their office they told they couldn't do it because I WAS LATE. They were very rude and I told them that if they are going to have people answer phones make sure they know where the office is. It wasn't my fault the I was late. I had to take off of work and get up at 4:30 in the morning to do this and now it can't be done because of that office's stupidity. I have to take my kids there because there is no where else but if you have a choice DON'T TAKE YOUR KIDS THERE!!!