Janet C.

Animal Care Clinic

I had taken several of my pets to this place over a couple of years. I felt as if I were putting up with absolutely the worst front office experiences because I thought that the vets were really good vets. For example, I couldn't get out of there in less than 2 hours - that's with an appointment! God forbid I should have to go there without one - that would take 3-4 hours of time, on average.

The front office staff are surly and disorganized. They are extremely inefficient. There is an apparent lack of good communication. I have experienced their surliness first hand and have observed countless unpleasant communications during my long waiting times there with other customers.

On one such occasion, I couldn't take the abuse that was being levied upon a customer and I actually in all good conscience had to intervene. I mean this was an elderly woman who was shattered about a diagnosis that was just given to her about her elderly dog. She was being treated so badly by the front office staff - I just couldn't take it.

When I finally went in to see the vet - She actually chastised me for interfering with her front office staff doing their job.

I think the vets are clueless and uncaring.

I have since transferred to the Pinole Pet Hospital - and have found a complete caring and compassionate staff and front office staff that are personable and efficient.

I would highly recommend that you avoid this clinic! For your sake as well as your pets'.