We had a frameless shower door installed by Richardson Glass Company and the process was virtually flawless. The estimator showed up on time and was very professional. The quote came back substantially lower than 2 other quotes from competing companies. The door came in earlier than promised. The installers showed up on time and were professional. The installation was done perfectly.
The only complaint I have is that they did not clean up after themselves. My wife felt bad about asking them to do it, so I spent 45 minutes cleaning the floor and the glass when I got home from work. Annoying, but a minor price to pay, considering everything else went so well.
I recommended Richardson Glass to a friend and he had a great experience with them as well.
The bottom line on Baxter's is this... Mary is apparently obsessed with cutting hair as short as she can get away with, whether you want her to or not. My wife went to her once, and will never go back. Unless you actually want your hair cut short, you should find another salon. On second thought, even if you do want it cut short, Mary will probably cut it even shorter than you like. I guess my recommendation would be that no one get their hair butchered... I mean "cut" at Baxter's.
Last Saturday, I went to James Avery to purchase my wife a charm bracelet for her first Mother's Day. I have purchased jewelry from James Avery for her before (from another location), and have been happy with the product and the service received. The Southlake location was a completely different experience. First of all, I went in and waited around for 15 minutes before even being acknowledged by anyone. They clearly did not have enough staff to handle the number of people in the store, and the staff they did have did not seem the least bit interested in helping people at all. When they finished a transaction, there was friendly banter among the employees, as well as what appeared to be much busy work occuring before taking care of the next person waiting. I finally had to throw myself in front of a salesperson to get any attention. When I finally did, I told her what I wanted and she disappeared for a few minutes to find it. She came back to the counter with several selections, I picked one, and asked that it be engraved. She looked at me like I was crazy and said "I hope you don't need this in time for Mother's Day!", as if I was asking her to build my wife a new house in a week, not simply engrave a name and date onto a charm. When I asked why that would be a problem, she indignantly said it would take at least 3 weeks. I bought the items any way and gave it to my wife "as is". On Mother's Day we showed up at 12:05, right after they opened, in order to give them back the bracelet and charm for engraving. Same story as before. We waited around while the inefficient, undermanned sales staff flittered around behind the counter, looking busy doing nothing. 18 minutes into this, I finally stepped up and demanded service. The sales lady looked like she was about to have a heart attack. The only pro-active salesperson in the whole place actually stepped in and said she would help me and apologized for the wait. Things went fairly smoothly from then on, but it will still be almost 3 weeks before they get around to engraving the piece.
The bottom line is, if you want good service, take your business elsewhere. James Avery in Southlake has no idea what defines good quality customer service.
My wife brought our Maltise to Petite Pooch and asked for a simple hair cut. A price was quoted and she left. When she came back, they added a charge that increased the bill by 50%, saying "it took longer to cut her than we thought it would". No phone call explaining this beforehand... nothing! This is like taking your car to the shop for an oil change and having them replace the water pump without telling you, then demanding payment. It's not only immoral, it's illegal. Needless to say, we won't be bringing our dog back ever again. There are plenty of other groomers who run an honest business.