This was a service appoinment set by the son and owner of the car to be serviced. The son which is an adult (which we require) to render services, agreed on a price and service. The son was not present at the time of service. His father was present during the time of services. The father looked at and reviewed our services and said "The car looks great" He paid us for the servies his (son) agreed to purchase. And again commented on the appearance saying "Looks great guys" Hours later the mother calls about the price. We told here that the appointment was arranged by her son and that he set the appointment and agreed on the cost. She became hostile and rude because she did not handle the arrangement. She was not involved at all until after the entire service was finished. Hours after. Then her and her son began harrasing us with several phone calls. The services was done well, The car looked great. The father paid us without any regrets.