I would have to say that Anonymous either hit someone on a very bad day OR more likely had a problem that he thought should be the shops responsibility and it should have been his.
Santiam Bicycle is like NO other shop I've seen. Yes there are characters there but they do know what they are doing and in most cases will do anything they can to get your bike up and running.
There support to the community is outstanding giving back by working with groups that help kids get out and ride to building trail and or supporting those building trail.
If you take a little time to get to know the staff you'll find out the same!