Though I have never written a review I am compelled to do so in this case. My dog, Lafayette had a very long winter coat. It wasn't matted but definitely was a hand full. Carol and Sue of "Wizard of Paws" answered all of my concerns prior to Lafayette's first visit. They were both very patient with what might have been viewed as a somewhat overly concerned dog owner. When I picked Lafayette up after his "spa" day, his appearance was more than I expected. Carol had fashioned his cut exactly as I had instructed and Lafayette did not appear to be stressed out by his experience. If you are looking for a excellent job of pet grooming by staff that cares about your animal and delivers good customer service then this is the place to go. Though pricey, I felt very satisfied with the service. Look at it this way, if you and your companion are satisfied with the service, then it is priceless.