Our first visit, he only addressed my husband, even though I was the one asking questions. Thought that was odd but wrote it off to personality. I took my then 2-year-old son to "Dr" Suh because I thought I saw what could be cavities and he was in-network with my insurance. Suh said let's watch it closely.
For a year (my son's 3 now) we saw Suh every 3 months. At our last visit, he said he saw SIX cavities and we shouldn't wait any more. He wanted to fill the cavities and my son would need oral sedation. He charged us $100 fee because they were going to block time off to watch him closely after my son was given his oral cocktail. We showed up at 9am and my son was given his medicine to drink. The doctor didn't come back to see him (because he was seeing another patient during the time he was supposed to have blocked off for us) until 10:30. By that time the drugs were wearing off and my son was very cranky (early morning wake-up to make it to office on time, and no breakfast for sedation). He was having none of it. We got out of the office around 11:30 with nothing but a botched sedation to show for it. "Dr" Suh suggested that we need to move to the next step and try and IV sedation and put my son to sleep next time. My husband (an M.D.) had concerns that Suh and his staff didn't seem to have the situation under control, and I was wary about putting our son under general anesthesia, so we decided to try someone else and get a second opinion.
I was absolutely appalled when our new pediatric dentist informed us that she saw no cavities that needed treatment (She saw stains and spots that needed watching, but NO cavities). When I think about the year of stressing out, of thinking my son had SIX cavities how close we were to putting him under general anesthesia to drill SIX teeth for NO reason. Needless to say, I'm furious.
My son has been seeing Dr. Wang from Rose City Pediatrics since he was born. We like the doctor fine - she's very nice although she can sometimes be vague and uninformative. However, the front office, staff, and the advice nurse is terrible, which is why after a year, we've decided to move to another practice.
THE FRONT OFFICE: When you call their office, you're greeted by a recording. After pressing a button, you're always greeted by, "Hello, thanks for calling Rose City Pediatrics, CAN YOU HOLD?" After waiting on average 5 minutes on the phone without getting a word out, the receptionist usually returns to connect you to the advice nurse's voicemail. IF YOU LIKE SPEAKING TO A LIVE PERSON ABOUT YOUR QUESTIONS, THIS PLACE IS NOT FOR YOU. Sometimes they don't even answer their phone. I tried to call right after their lunch once and they put me on hold for 15 minutes after the initial "CAN YOU HOLD?" I hung up and called again and they just stopped answering the phone all together. The staff all look like they just graduated high school and looks unprofessional with their tattoos and ghetto lingo.
THE ADVICE NURSE: When my son was 2 mo old and broke out with red bumps all over his face that soon started oozing (it turned out to be eczema), we called the nurse on a weekend and was told that there's nothing she could do. When we demanded to speak to an actual doctor, she told us to go to the emergency room and hung up on us. We called back and left a message for a doctor to call back and Dr. Powell called to say apply lotion. We ended up going in on Monday to see our regular Dr, Wang, and ended up treating with hydrocortisone and antibiotic cream.
On another occasion, when my son was 10 mo old and spiked a 103 fever and was throwing up all day, I left a message for the nurse (because that's pretty much your only option because the doctor does not do call backs because they're busy seeing patients) who called back and said come in. When I asked her what I should do to make him comfortable until our very late appointment, she suggested Gatorade, and THEN asked how old my son was AFTER I questioned the Gatorade for a baby. Then she put me on hold for about 5 more minutes and when she came back, she asked if he had a fever! HELLO! That was the first thing I said and the whole reason I called to begin with!
This was the last straw that prompted us to seek another pediatrician. In my mommy group, I know 2 other moms that left Rose City Pediatrics citing the same reasons. Avoid the frustration, go somewhere else.