Fort Collins, CO
Although I have no idea how to follow up a review like that...I will give my 2 cents as well.
Being a mortgage broker I have now worked with this company 5 times. They are batting a perfect 1000 for f'ing up everything they do.
So far in my experience with them, I have had a closing that scheduled at 10am that actually started at 12:30pm and we didn't get out of there until 6:30pm.
I have sat in a dilapidated shutdown call center and my clients were actually forced to sign their docs in a call center cubicle because they over booked and "it was the only place available"
I have gone to a closing there that had both lender and bank signed HUDs the day before.... and when we sat at the closing table the HUD was 700 dollars higher for no reason at all. They told the selling agent and I that we could get it fixed but it would take an additional 4 days, so we ended up eating it out of our commission just to avoid having to work with them for 1 minute longer.
The last closing I went to...guess what...the HUD was wrong and we closed 4 days after funds were sitting in their account.
Their biggest fault is lack of communication. Every single time I try to get a hold of the HUD preparer (ie.. the popular Amber Haines) her voice mail is full and yuou cant leave a message. They wont return your calls or emails, so I actually had to drive down there from Fort Collins to make a funding happen that should have happened 3 days earlier.
All in all, this is the worst company I have ever worked with. They are incompetent at their jobs and then shirk blame in everyone elses direction. You can have docs there 2 weeks prior to close (have done it and proved it) and they WILL screw it up some how.
Their managers are completely useless... So if they are continue the trend of being constantly understaffed, I am surprised they don't just fire them and make even more money for nothing.
the only person there who is worth a dime is the receptionist. So please advise...if you want anything done, call the main office and tell her that you cant get a hold of anybody and she will actually do something about it.
If you can avoid them...do so...if not... make sure that your clients are so overly informed of their incompetence that they get sick of hearing it...because towards the end of the transaction... you WILL end up apologizing for their actions.