Purchasing a computer was nothing less than a nightmare.
We purchased it on may 27, 2 weeks ago tomorrow. We made a least 11 trips to the store at 20 miles per trip, just to come home to find out nothing was fixed, even tho they said it was. "I could not get may email address and password to match. They set it up wrong and spelled our name wrong. The GEEK SQUAD were very rude. On one of the first visits he asked me if i knew much about computers and i told him i had not used one for 2 1/2 years and was interested in a lap top. He told me to sign up for a "sessiion" at $159.00 per hour and wanted to put in on my Visa, to which i saidNO WAY! I wasn,t about to buy more services on a computer that did not work. A few days later we packed up the computer and took it back and asked for a full refund to which they said, that is impossible because they had down loaded things on it, also there would be a 15% restocking fee. Again we didnt agree. He went behind closed doors to the TOP MANAGER (why didnt he come out to talk to us?) for further instructions. Now it was sending the GEEK SQUAD to our home to solve the problem and if they couldnt we could take it back and start over, If they could fix it we would be charged the on going rate of $129.00 per hour. They are coming tomorrow, thursday, between 8 & 12. We don,t want them here, so cancel the appointment.
Sorry this happened, but we cannot continue a relationship with your company. Sincerely, Ted & Geri Schreur
ps. Please train your employees to be more sensitive to Senior Citizens, we are 76 & 72 and do not like being taken advantage of,
We can in telling them we didnot know a lot of new tech. so, they tried to cram a lot down our throats. Dont do this to others.