Not impressed at all. Went the other day and wanted to buy local, looking to spend $800 or so, which in my mind warrants some good service. We were told that they were out of one component, otherwise would be happy to sell/install a rack for us. We went to REI and bought the 'one' component, and went back to Rack N Road to buy the rest and schedule an installation appointment. BUT they were out of another component as well. We asked when they thought it would arrive and they said "maybe tomorrow". So... we figured we could schedule an install for a week out and it would be fine. BUT no. They wouldn't schedule an install without all the parts in and somehow couldn't look up to see when this 'really common' part would be in. They took down my name and number and promised to call. Somehow I doubt it will happen. Too bad this is the only rack store in town.