Veronica M.

Momentum Volkswagen

I have a Car Care Service Plan from Fidelity Warranty under the contract number 18341088 which I paid for when I bought my car at Archer Volkswagen in Houston, TX on May 14, 2005.I scheduled my 2004 Jetta for the 20,000 miles maintenance at Momentum Volkswagen in Houston, TX on Thursday July 3, 2008 at 8:00 a.m. The 20,000 mile car care coupon says "OIL CHANGE WITH FILTER REPLACEMENT, TIRE ROTATION, REPLACE DUST POLLEN FILTER" The people at Momentum told me that I had to pay the difference for all the other check points they were going to perform in my car. I immediatly talked to a representative of Fidelity Warranty, who adviced me to tell the service advisor and the service manager that they should talk directly to Fidelity Warranty in order to deal with this issue.The service manager at Momentum, Mr. Derek Bennet, did not even try to contact Fidelity; he just said that the coupon was Archer's and that was only worth the oil change - he mentioned an amount about ninety dollars.When my husband bougth the car, he specifically asked if we could take the car to any other dealer for the scheduled maintenance, we were told that it was a Volkswagen and that we would receive service. Unfortunatley today was not the case.It is worth noting that for the 5,000, the 10,000 and the 15,000 miles services, I took the car to Momentum and they received my car without a problem; I only had to pay the difference for synthetic oil. I do not know why they changed their procedures regarding this contract. They don't care.