When my cat was hospitalized, we, his human family, was encouraged to visit. One morning my mom (his grandma) came to visit and during the visit, the vet overseeing Harley's care (for that shift) spent time with her to explain how Har's night was and what tests they were running. Cannot tell you how much it meant to my mom (and me!) that she was welcomed and filled in by the vet. Believe me - the vet was gracious when she repeated everything when she and I spoke.