There is NO SERVICE related to this company. They are AWFUL. We have a newborn, They never showed up the first week. They promised all would be well the second week- and NEVER SHOWED UP AGAIN.
We are now washing our own diapers, and are quite happy. Buy your own cloth, put them in the wash (poop and all) with extra detergent, and all will be fine. If you have stains after the first load of laundry, put detergent on the stain and rewash with normal laundry. DO NOT HIRE QUEEN BEE!!!