My mom took our cat here when he was 4 or 5 years old to get him declawed. I thought I would go back to them to get my two cats declawed. I called and spoke to a lady who told me I would need an exam first, which I know is common at all vets when it's the first time seeing the animal. When I asked for an estimate for my 3 and 1 year old cats she said they might not be able to do it because of their ages... So I again asked for an estimate of the cost of getting my cat declawed and she put me on hold to go ask the Dr. She came back and informed me that I would need to go in for an exam before they would even give me an estimate. Why would I want to waste my money where I don't know how much they are going to charge me? Bad customer service, I will be shopping around.