I've been here twice with a third appt coming this week. The salon is very pleasant and relaxing. The hot stone massage with the spa pedicure is terrific IF you have a good manicurist. The first time was great, the second time, not so great. It was all in the attitude of the person doing it. The second woman (can't remember her name) seemed angry and/or annoyed the whole time. She barely spoke, never smiled and hardly made eye contact. Not sure if it was me or her, but it wasn't particularly nice. The mani/pedi itself was fine - professionally executed and lasted for a really long time.
Going into S & H for the first time, one can be overwhelmed by the myriad of hardware choices. Take your time, ask questions, be polite and patient and you will receive the care necessary to make the right choice. Yes, sometimes you may have to wait, but the time taken will be worth it. Not even close to Home Depot (with which I've had nothing but problems with a toilet) or Lowe's for quality and service.
I have been an S & H customer for many years. All the Asian inspired pulls for my bedroom cabinetry came from there with no problem. Most recently, I ordered a deadbolt and doorknob AND cabinet pulls for my vintage kitchen renovation during two different visits. Jim Snedden, the hardware manager, took care of me both times. He was knowledgeable beyond compare about quality, availability, and price comparisons. He showed me the most expensive and then a comparable version with the same or better quality but much less expensive. My lockset and knob arrived in 24 hours. The cabinet pulls arrived within the two week estimate. One was defective (manufacturing fault) and he called the manufacturer directly to get a replacement immediately. My most recent phone call (and all previous phone calls were promptly returned, BTW) was in regards to getting extra keys for my most beautiful Baldwin deadbolt. Jim told me to come right in and since they have, in stock, the Baldwin key head, they would make me additional keys for $3 as compared to getting them from the Baldwin code for $20. I am a satisfied customer on every level and most certainly will shop S & H for future needs.